Complaints and corrections

1. Reporting an inaccurate or outdated listing

Send the listing URL or property ID to privateofficeth@gmail.com with the subject line "Listing correction", and tell us what looks wrong, price, availability, size, photographs, location, ownership path or anything else. If you have a source for the correct value, include it.

We check every report against the mandate holder. If the listing is wrong we correct it; if the property is no longer available we withdraw it. We will tell you the outcome either way.

Target response: 3 working days.

2. Complaining about our service

Write to privateofficeth@gmail.com with the subject line "Complaint", or call +66822344067 (every day, 09:00–21:00 Thailand time (ICT, UTC+7)) and ask for the person handling complaints.

Detail helps. A complaint with dates and a listing reference gets resolved far faster than a general one.

Please include:

• your name and the best way to reach you;
• the property, listing URL or reference involved;
• dates and the names of anyone you dealt with;
• what happened, in your own words;
• what outcome you are looking for.

3. What happens next

• Acknowledgement, within 3 working days. We confirm we have your complaint and give you a reference.
• Investigation, within 15 working days. We review the file, the correspondence and the listing history, and speak to the people involved.
• Written response. We tell you what we found, whether we agree, and what we will do about it.
• Review. If you are not satisfied, reply and ask for the matter to be reviewed by a director. We will respond within a further 5 working days.

4. Privacy and data complaints

Requests about your personal data, access, correction, deletion, objection or withdrawal of consent, are handled by our privacy contact under our Privacy Policy. Send them to privateofficeth@gmail.com with the subject line "Privacy request". We act on access requests within 30 days, as section 30 of Thailand's Personal Data Protection Act requires, and aim to answer other requests within the same period.

5. Copyright complaints

If material on this website infringes your copyright, follow the notice procedure on our Copyright and takedown page. It lists exactly what a valid notice must contain.

6. If you are still not satisfied

Raising a complaint with us does not affect your right to take legal action.

If we cannot resolve your complaint between us, you may take it further:

• Consumer matters: the Office of the Consumer Protection Board (OCPB), Thailand, hotline 1166, online complaints at www.ocpb.go.th.
• Personal data matters: the Office of the Personal Data Protection Committee (PDPC), Thailand, www.pdpc.or.th, email saraban@pdpc.or.th.

7. Records

We keep complaint records to track patterns and improve how we work. Retention and handling follow our Privacy Policy.