How we work

1. Who we are

Private Office Property is a real estate agency in Thailand working in Bangkok, Phuket, Koh Samui and Koh Phangan. We work with buyers and with owners who want to sell.

We are an agency, not an open listings portal. Nobody can upload a property here directly. Every listing passes through us first, which is why our catalogue is smaller than a portal's and why we can answer detailed questions about the properties on it.

2. Where our listings come from

When a listing is shared with another agency, we can only confirm as much as the agency holding the mandate tells us. Ask, and we will tell you which category a particular property falls into.

Our listings come from three sources:

• Direct mandates from owners. The owner instructs us to market the property, and we have the details first-hand.
• Developer stock. Units that developers release to us in new and existing projects.
• Partner agencies. Shared listings where another agency holds the mandate and we bring the buyer.

3. What we check before publishing

Before a listing goes live, we confirm that the property exists as described, that the person instructing us has the right to market it, and that the key facts (location, type, size, price, type of deal, form of ownership) agree with each other and with the documents we have seen.

What we do not do is guarantee every figure. Floor areas come from plans, the foreign quota in a building changes, and properties sell faster than any website can keep up with. Our Listing Disclaimer explains this in full, and it is worth reading before you choose.

4. How listings are ordered

By default, search and category pages are sorted by how well a listing matches your filters, how recently it was added or updated, and how complete its details are. Listings with checked details, full measurements and up-to-date photos come before listings with little information.

We do not accept payment from owners or developers to move a specific property higher in default search results. If we ever introduce paid placement, promoted listings will carry a visible label and this page will say so before the change goes live.

5. How we are paid

We are paid a commission on completed sales. The seller normally pays it under the mandate; on deals shared with another agency, it is split with the agency holding the mandate.

If a buyer has to pay a fee on a particular property, we say so before the viewing, not after. Using this website and sending enquiries costs you nothing.

6. What happens after you send an enquiry

We do not pass your contact details to a rota of agents, and we do not sell enquiry data. See our Privacy Policy.

• Your message arrives with the listing URL, property ID, language and preferred currency attached, so whoever replies already knows what you are asking about.
• A member of our team, not an automated system, reads it and confirms the current status of that property.
• You get a reply during office hours, every day, 09:00–21:00 Thailand time (ICT, UTC+7), with the current price, whether the property is still available, anything the listing did not cover, and what you can realistically do next.
• If the property has gone, we say so plainly and suggest alternatives only if they really fit what you asked for.

7. If you are an owner

Requests from owners who want to sell are handled privately and are never published as listings. We look at the property, give you an honest view on price and how long it may take to sell, and set out the mandate terms in writing before anything goes live.

8. How we keep listings current

We check the status with the mandate holder regularly, and straight away when an enquiry comes in. Sold properties are taken down rather than left up to attract traffic. If you find a listing that is no longer available, please tell us: it helps, and we will confirm what happened to it.

9. How our guides are written

Our city guides, buying guides and market articles are written by our own team, based on our experience of real deals and on public market and regulatory sources. Each one shows a review date. Where a topic involves law, tax or visas, we describe the general position and recommend independent professional advice rather than pretending to give it.

10. Open data for search engines and AI assistants

We want people to find accurate information about our listings wherever they search. Our public pages are open to search engines and AI assistants, and we publish an llms.txt file, a public API described at /openapi.json and a read-only MCP endpoint so that AI tools can quote current prices and availability with a link to the source page. Private enquiries and owner data are never shared through these channels.

11. Languages and currency

The site runs in English, Russian, Thai and Simplified Chinese, and prices can be displayed in other currencies for convenience. Transactions are in Thai baht. Where translations differ, the English version of our legal documents governs, except where Thai law requires otherwise.

12. What we do not do

We do not give legal, tax, immigration, mortgage or valuation advice. We do not arrange nominee ownership structures. We do not publish properties we have not been instructed on. We do not present rental yields as promises. We do not claim to hold a government real estate licence, because Thailand does not currently require one.

13. Talk to a person

Email privateofficeth@gmail.com or call +66822344067; the office answers every day, 09:00–21:00 Thailand time (ICT, UTC+7). Give us the listing URL or property ID and you will get a specific answer, not a brochure.